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813-421-2951
Cisco SMARTnet and Licencing
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smartnet pricingOur simple online tool provides pricing for all of your SMARTnet options, including serial number lookup and estate pricing.

Cisco SMARTnet Levels and SLA definitions

Cisco SMARTnet Code Software Support Hardware Replacement Engineer? IP Signatures?
CON-SW Yes None No No
CON-SAS Software & Application None No No
CON-ECMU TelePresence Support None No No
CON-SNT Yes Next Business Day No No
CON-ECDN TelePresence Support Next Business Day No No
CON-OS Yes Next Business Day Yes No
CON-ECDO TelePresence Support Next Business Day Yes No
CON-SU1 Yes Next Business Day No Yes
CON-SUO1 Yes Next Business Day Yes Yes
CON-ECEN TelePresence Support 4 Business Hours No No
CON-OSE Yes 4 Business Hours Yes No
CON-ECEO TelePresence Support 4 Business Hours Yes No
CON-SU2 Yes 4 Business Hours No Yes
CON-SUO2 Yes 4 Business Hours Yes Yes
CON-SNTP Yes 4 Hours No No
CON-EC4N TelePresence Support 4 Hours No No
CON-OSP Yes 4 Hours Yes No
CON-EC4T TelePresence Support 4 Hours Yes No
CON-SU3 Yes 4 Hours No Yes
CON-SUO3 Yes 4 Hours Yes Yes
CON-S2P Yes 2 Hours No No
CON-PREM Yes 2 Hours Yes No
CON-SU4 Yes 2 Hours No Yes
CON-SUO4 Yes 2 Hours Yes Yes

SMARTnet Total Care is Cisco's extended warranty support product. Once you have purchased SMARTnet for your chosen device you can obtain support directly from Cisco.

SMARTnet Total Care is available in various levels, each level provides extended support to the preceeding level.

SMARTnet Total Care Level 1 Software and Application Support

SMARTnet Software Only and SMARTnet Application Support and Updates provide extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment.

CON-SW
CON-SW
CON-SAS
CON-SAS
SWSS-UPGRADES-(CON-ECMU-XXX)
SWSS UPGRADES (CON-ECMU-XXX)
CS-ECMU-SWSS-NCDMU-(CON-NCDMU-XXX)
CS ECMU SWSS NCDMU (CON-NCDMU-XXX)
CS-ECMU-SWSS-NCFMU-(CON-NCFMU-XXX)
CS ECMU SWSS NCFMU (CON-NCFMU-XXX)
CS-ECMU-SWSS-UPGR-(CON-CCMU-XXX)
CS ECMU SWSS UPGR (CON-CCMU-XXX)
CMB-SPT-SVC-ECMU-SAU-(CON-NCDMU-XXX)
CMB SPT SVC ECMU SAU (CON-NCDMU-XXX)
SAU-Software-Application-Support-Plus-Upgrades
SAU Software Application Support Plus Upgrades
SAU-for-GSR-Series
SAU for GSR Series
SAS-for-CiscoWorks-Security-Information-Management-Solution
SAS for CiscoWorks Security Information Management Solution
SAS-Software-Application-Support
SAS Software Application Support
SP-Software-Application-Support---(SP-SAS-XXX)
SP Software Application Support - (SP-SAS-XXX)
SP-Software-Application-Support-+-Upgrades---(SP-SAU-XXX)
SP Software Application Support + Upgrades - (SP-SAU-XXX)
ESS-SW-SUPP+UPGR-(CON-ECMU-XXX)
ESS SW SUPP+UPGR (CON-ECMU-XXX)
ESS-SW-SUPP+UPGR-(CON-ECMU-CTSMGS-Series-Products
ESS SW SUPP+UPGR (CON-ECMU-CTSMGS Series Products
CMBSV-ECMU-SAU-NCDMU-(CON-NCDMU-XXX)
CMBSV ECMU SAU NCDMU (CON-NCDMU-XXX)
SAU-90-Day-Eval-SAU-(CON-SAU90-XXX)
SAU 90 Day Eval SAU (CON-SAU90-XXX)
CS-SP-SAU-(SP-CSPSAU-XXX)
CS SP SAU (SP-CSPSAU-XXX)
CS-SAU-(CON-CCSAU-XXX)
CS SAU (CON-CCSAU-XXX)
SP-SWSS-UPGRADES-(SP-ECMU-XXX)
SP SWSS UPGRADES (SP-ECMU-XXX)
CS-ECMU-SWSS-NCHMU-(CON-NCHMU-XXX)
CS ECMU SWSS NCHMU (CON-NCHMU-XXX)
CS-ECMU-SWSS-NCJMU-(CON-NCJMU-XXX)
CS ECMU SWSS NCJMU (CON-NCJMU-XXX)
CS-2.0-SASU-CSSPP-SAU-(CON-NCJUP-XXX)
CS 2.0 SASU CSSPP SAU (CON-NCJUP-XXX)
CS-SMARTnet-SASU-CSSPP-SAU-(CON-CCSUP-XXX)
CS SMARTnet SASU CSSPP SAU (CON-CCSUP-XXX)
CS-1.8-SASU-CSSPP-SAU-(CON-NCHUP-XXX)
CS 1.8 SASU CSSPP SAU (CON-NCHUP-XXX)
CS-SP-SASU-CSSPP-SAU-(SP-CSPSUP-XXX)
CS SP SASU CSSPP SAU (SP-CSPSUP-XXX)
CS-1.4-SASU-CSSPP-SAU-(CON-NCDUP-XXX)
CS 1.4 SASU CSSPP SAU (CON-NCDUP-XXX)
SP-SASU-CSSPP-SAU-(SP-SUP-XXX)
SP SASU CSSPP SAU (SP-SUP-XXX)
SASU-CSSPP-SAU-(CON-SAUP-XXX)
SASU CSSPP SAU (CON-SAUP-XXX)
SMARTNet-Software-Support-24x7-CON-SW
SMARTNet Software Support 24x7 CON-SW
SW-App-Support-and-Upgrades-(SAU-SASU)
SW App Support and Upgrades (SAU SASU)

SMARTnet Total Care Level 2 Hardware Replacement Next Business Day

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will ship a replacement to arrive on the next business day.

CON-SNT-8x5xNBD
CON-SNT 8x5xNBD
IPS-Services-+-HW-8x5xNBD-CON-SU1
IPS Services + HW 8x5xNBD CON-SU1

SMARTnet Total Care Level 3 Hardware Replacement Within 4 Business Hours

SMARTnet Total Care Advance Replacement 4 Business Hours provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will ship a replacement to arrive within the next 4 business hours.

CON-SNTE-8x5x4
CON-SNTE 8x5x4
IPS-Services-+-HW-8x5x4-CON-SU2
IPS Services + HW 8x5x4 CON-SU2
IPS-Svc,-8x5x4--(CON-SU2)
IPS Svc, 8x5x4 (CON-SU2)

SMARTnet Total Care Level 4 Hardware Replacement 24 x 7 x 4

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will ship a replacement to arrive within the next 4 hours.

CON-SNTP-24x7x4
CON-SNTP 24x7x4
IPS-Services-+-HW-24x7x4-CON-SU3
IPS Services + HW 24x7x4 CON-SU3

SMARTnet Total Care Level 5 Hardware Replacement 24 x 7 x 2

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will ship a replacement to arrive within the next 2 hours.

CON-S2P-24x7x2
CON-S2P 24x7x2
IPS-Services-+-HW-24x7x2-CON-SU4
IPS Services + HW 24x7x2 CON-SU4

SMARTnet Total Care Level 6 Onsite Engineer and Hardware Replacement Next Business Day

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will send an engineer and a replacement to arrive on the next business day.

CON-OS-8x5xNBD
CON-OS 8x5xNBD
IPS-Svcs+HW-8x5xNBD-Onsite-CON-SUO1
IPS Svcs+HW 8x5xNBD Onsite CON-SUO1
IPS-Svc,-Onsite-NBD--(CON-SUO1)
IPS Svc, Onsite NBD (CON-SUO1)

SMARTnet Total Care Level 7 Onsite Engineer and Hardware Replacement Within 4 Business Hours

SMARTnet Total Care Advance Replacement 4 Business Hours provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will send an engineer and a replacement to arrive within the next 4 business hours.

CON-OSE-8x5x4
CON-OSE 8x5x4
IPS-Svcs+-HW-8x5x4-Onsite-CON-SUO2
IPS Svcs+ HW 8x5x4 Onsite CON-SUO2
IPS-Svc,Onsite-8x5x4--(CON-SUO2)
IPS Svc,Onsite 8x5x4 (CON-SUO2)

SMARTnet Total Care Level 8 Onsite Engineer and Hardware Replacement 24 x 7 x 4

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will send an engineer and a replacement to arrive within the next 4 hours.

CON-OSP-24x7x4
CON-OSP 24x7x4
IPS-Svcs+-HW-24x7x4-Onsite-CON-SUO3
IPS Svcs+ HW 24x7x4 Onsite CON-SUO3

SMARTnet Total Care Level 9 Onsite Engineer and Hardware Replacement 24 x 7 x 2

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will send an engineer and a replacement to arrive within the next 2 hours.

CON-PREM-24x7x2
CON-PREM 24x7x2
IPS-Svcs+HW-24x7x2-Onsite-CON-SUO4
IPS Svcs+HW 24x7x2 Onsite CON-SUO4
IPS-Svc,Onsite24x7x2--(CON-SUO4)
IPS Svc,Onsite24x7x2 (CON-SUO4)
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