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smartnet pricingOur simple online tool provides pricing for all of your SMARTnet options, including serial number lookup and estate pricing.

SMARTnet Total Care is Cisco's extended warranty support product. Once you have purchased SMARTnet for your chosen device you can obtain support directly from Cisco.

SMARTnet Total Care is available in various levels, each level provides extended support to the preceeding level.

SMARTnet Total Care Level 1 Software and Application Support

SMARTnet Software Only and SMARTnet Application Support and Updates provide extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment.

CON-SAS
CON-SAS
SP-Software-Application-Support-+-Upgrades---(SP-SAU-XXX)
SP Software Application Support + Upgrades - (SP-SAU-XXX)
ESS-SW-SUPP+UPGR-(CON-ECMU-XXX)
ESS SW SUPP+UPGR (CON-ECMU-XXX)
ESS-SW-SUPP+UPGR-(CON-ECMU-CTSMGS-Series-Products
ESS SW SUPP+UPGR (CON-ECMU-CTSMGS Series Products
CMBSV-ECMU-SAU-NCDMU-(CON-NCDMU-XXX)
CMBSV ECMU SAU NCDMU (CON-NCDMU-XXX)
CS-ECMU-SWSS-NCJMU-(CON-NCJMU-XXX)
CS ECMU SWSS NCJMU (CON-NCJMU-XXX)
SMARTNet-Software-Support-24x7-CON-SW
SMARTNet Software Support 24x7 CON-SW
SW-App-Support-and-Upgrades-(SAU-SASU)
SW App Support and Upgrades (SAU SASU)

SMARTnet Total Care Level 2 Hardware Replacement Next Business Day

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will ship a replacement to arrive on the next business day.

CON-SNT-8x5xNBD
CON-SNT 8x5xNBD
IPS-Services-+-HW-8x5xNBD-CON-SU1
IPS Services + HW 8x5xNBD CON-SU1
SMARTnet-HW-&-SW-8x5xNBD-CON-SNT
SMARTnet HW & SW 8x5xNBD CON-SNT

SMARTnet Total Care Level 3 Hardware Replacement Within 4 Business Hours

SMARTnet Total Care Advance Replacement 4 Business Hours provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will ship a replacement to arrive within the next 4 business hours.

CON-SNTE-8x5x4
CON-SNTE 8x5x4
IPS-Services-+-HW-8x5x4-CON-SU2
IPS Services + HW 8x5x4 CON-SU2

SMARTnet Total Care Level 4 Hardware Replacement 24 x 7 x 4

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will ship a replacement to arrive within the next 4 hours.

CON-SNTP-24x7x4
CON-SNTP 24x7x4
IPS-Services-+-HW-24x7x4-CON-SU3
IPS Services + HW 24x7x4 CON-SU3

SMARTnet Total Care Level 5 Hardware Replacement 24 x 7 x 2

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will ship a replacement to arrive within the next 2 hours.

CON-S2P-24x7x2
CON-S2P 24x7x2
IPS-Services-+-HW-24x7x2-CON-SU4
IPS Services + HW 24x7x2 CON-SU4

SMARTnet Total Care Level 6 Onsite Engineer and Hardware Replacement Next Business Day

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will send an engineer and a replacement to arrive on the next business day.

CON-OS-8x5xNBD
CON-OS 8x5xNBD
IPS-Svcs+HW-8x5xNBD-Onsite-CON-SUO1
IPS Svcs+HW 8x5xNBD Onsite CON-SUO1

SMARTnet Total Care Level 7 Onsite Engineer and Hardware Replacement Within 4 Business Hours

SMARTnet Total Care Advance Replacement 4 Business Hours provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will send an engineer and a replacement to arrive within the next 4 business hours.

CON-OSE-8x5x4
CON-OSE 8x5x4
IPS-Svcs+-HW-8x5x4-Onsite-CON-SUO2
IPS Svcs+ HW 8x5x4 Onsite CON-SUO2

SMARTnet Total Care Level 8 Onsite Engineer and Hardware Replacement 24 x 7 x 4

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will send an engineer and a replacement to arrive within the next 4 hours.

CON-OSP-24x7x4
CON-OSP 24x7x4
IPS-Svcs+-HW-24x7x4-Onsite-CON-SUO3
IPS Svcs+ HW 24x7x4 Onsite CON-SUO3

SMARTnet Total Care Level 9 Onsite Engineer and Hardware Replacement 24 x 7 x 2

SMARTnet Total Care Advance Replacement Next Business Day provides all of the features of SMARTnet Software Support and Updates in that it provides extended access to Cisco.com from where you can download software versions and tools for your supported device.

In addition, you can raise cases with the Cisco TAC who will help you to troubleshoot any issues that you have with your Cisco equipment. If Cisco decide that your issue is caused by your hardware being faulty then they will send an engineer and a replacement to arrive within the next 2 hours.

CON-PREM-24x7x2
CON-PREM 24x7x2
IPS-Svcs+HW-24x7x2-Onsite-CON-SUO4
IPS Svcs+HW 24x7x2 Onsite CON-SUO4

Cisco SMARTnet Benefits

SMARTnet Benefit 1: Access to Cisco Tools and Information

A SMARTnet contract gives you extended access to cisco.com, with a SMARTnet contract you are entitled to download and use a number of software tools that have been designed to assist you in running your Cisco equipment. Additionally you will be able to access the Cisco Knowledge Base for documents and information regarding configuration and support for all of your Cisco products.

SMARTnet Benefit 2: Telephone Assistance

A SMARTnet contract gives you 24x7 access to the Cisco Experts at the TAC (Technical Assistance Centre), these are highly skilled engineers, including certified and CCIE professionals. Your SMARTnet contract entitles you to more than just assistance with hardware failures, the TAC will help you with other issues including the configuration of your product and connectivity and upgrading.

SMARTnet Benefit 3: Software Upgrades

A SMARTnet contract gives you the right to upgrade the software on your Cisco appliance. Cisco constantly improve the features and capabilities of their equipment, these features and enhancements are only available by installing the latest software version. Additionally, by not installing the latest software on your device, you are potentially exposed to bugs and software vulnerabilities.

SMARTnet Benefit 4: Advance Replacement

Within 60 minutes of your problem being reported to the TAC, you will be talking to an Engineer, he will understand your issues and offer you solutions. If it is concluded that the hardware is faulty, a replacement unit, of exactly the same configuration, will be shipped to arrive at your site within the agreed maintenance period.

Cisco SMARTnet Details

Provided as a web based maintenance contract, it provides:

  • A range of hardware replacement options, within a defined time period, with or without a field engineer.
  • Software (IOS) updates and upgrades.
  • Online and telephone access to Cisco technology experts.

We believe that the supply and purchase of Cisco SMARTnet requires simplification, so please feel free to use our Support Calculator online tool to select the SMARTnet product you require, or even to verify your existing level of cover.

You may purchase different levels of SMARTnet depending on your needs...

SMARTnet Software Support Only

With the Cisco Base support program Cisco will provide access to its Technical Assistance Centre (TAC), twenty-four (24) hours a day, to assist you with product use, configuration and troubleshooting. Cisco will respond to you within one (1) hour for all calls received from 8: 00 a.m. to 5: 00 p.m. of the local TAC Time Zone for your region), Monday through Friday excluding scheduled local holidays ("Normal Business Hours") and for Priority 1 and 2 calls received outside the Normal Business Hours. For lower priority calls received outside the Normal Business Hours, Cisco will respond no later than its next business day. Cisco will use reasonable commercial efforts to generate solutions to software problems. Cisco will support each software release for thirty-six (36) months from the date of first commercial shipment of that release. Cisco will provide access to its web page, CCO, which will also provide you with new releases of software and/or documentation online.

SMARTnet Advance Replacement

Cisco Advance Replacement offers customers the flexibility to cover their equipment with an advance replacement service only. Cisco Advance Replacement provides a full year of advance replacement coverage, access to the public portion of Cisco Connection Online and technical support. Replacement hardware will be delivered by the Next Business Day (NBD), but no Software upgrades or updates are provided.

SMARTnet Base

Provides customers with software maintenance, registered access to CCO, advance replacement of hardware, and technical support required for self-maintenance. SMARTnet maintenance has three delivery options:


  • SMARTnet Next Business Day (NBD)--8 hours/day, 5 days/week, next-business-day hardware replacement
  • SMARTnet 8 x 5 x 4--8 hours/day, 5 days/week, 4-hour hardware replacement
  • SMARTnet 24 x 7 x 4--24 hours/day, 7 days/week, 4-hour hardware replacement

SMARTnet Onsite

Provides all the benefits of SMARTnet maintenance, plus the presence of a Cisco trained Field Engineer to install your replacement hardware. SMARTnet Onsite has three delivery options:

  • SMARTnet Onsite--8 hours/day, 5 days/week, next-business-day response
  • SMARTnet Onsite 8 x 5 x 4--8 hours/day, 5 days/week, 4-hour response
  • SMARTnet Onsite 24 x 7 x 4--24 hours/day, 7 days/week, 4-hour response
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