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ICOMM

Introducing Cisco Voice and Unified Communications Administration

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Cisco Certified Network Associate (CCNA) Voice 640-461 ICOMM

Course Title: Introducing Cisco Voice and Unified

Communications Administration

Course Code: ICOMM 640-461
Duration: 5 days

Course Overview

The Introducing Cisco Voice and Unified Communications Administration (ICOMM) Cisco training course has been designed to teach candidates how to maintain and operate a Cisco Unified Communications solution which is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Presence. ICOMM 640-461 provides candidates with the knowledge and skills to achieve associate level standards in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily career tasks (e.g system monitoring) moves, adds and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Presence.

Target Audience

Candidates who should consider attending the ICOMM 640-461 Cisco training course include network administrators, network engineers and anyone seeking to achieve their Cisco CCNA Voice certification.

Course Objectives

On successfully completing the ICOMM 640-461 course candidates will be able to:
  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection and Cisco Unified Presence
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Presence and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Course Prerequisites

Candidates attending the ICOMM 640-461 Cisco training course should have a working knowledge of converged voice and data networks as well as a basic nowledge of Cisco IOS gateways, Cisco Unified Communications Manager and Cisco Unity Connection. Prior attendance of ICND1 and ICND2 or CCNA 640-802 is strongly recommended.

Testing and Certification

The ICOMM Cisco training course is the recommended preparation for the 640-461 - Introducing Cisco Voice and Unified Communications Administration exam. For candidates seeking to achieve CCNP Voice certification; CVOICE, CIPT1, CIPT2, CAPPS and TVOICE are recommended for further study.

Course Content

Overview of Cisco Unified Communications Solutions:
  • Understanding the Components of Cisco
  • Unified Communications Solutions
  • Understanding the Characteristics of Cisco
  • Unified Communications Solutions
Overview of Administrator and End-User Interfaces:
  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces
Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express:
  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components Impacting Call Flows in Cisco
  • Unified Communications Manager Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express.
Endpoint and End User Administration:
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options
  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
Enablement of End User Telephony and Mobility Features:
  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features
Enablement of Cisco Unity Connection and Cisco Unified Presence:
  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Presence
  • Enabling Cisco Unified Presence
Cisco Unified Communications Solutions Maintenance:
  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voice Mail in Cisco Unity Connection
  • Understanding the Disaster Recovery System
Labs:
  • Exploring Administrator Interfaces
  • Exploring End-User Interfaces
  • Exploring Call Flows in Cisco Unified Communications Manager
  • Exploring Call Flows in Cisco Unified Communications Manager Express
  • Implementing Endpoints
  • Implementing End Users
  • Enabling Telephony Features
  • Enabling Mobility Features
  • Implementing End Users and Voice Mailboxes
  • Enabling Cisco Unified Presence
  • Providing End-User Support (optional)
  • Generating Cisco Unified Communications Manager Reports
  • Generating Cisco Unified Communications Manager CAR Tool Reports
  • Monitoring the System with Cisco Unified RTMT
  • Monitoring Usage of Cisco Unity Connection
  • Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System

Recertification

Cisco professional level certifications (CCNP, CCNP SP Operations, CCNP Wireless, CCDP, CCNP Security, CCNP Voice, and CCIP) are valid for three years. To recertify, pass any 642 exam that is part of the professional level curriculum or pass any CCIE/CCDE written exam before the certification expiration date.

Achieving or recertifying any of the certifications above automatically extends active Associate and Professional level certifications up to the point of expiration of the last certification achieved.


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