Cisco ICOMM Training
Introducing Cisco Voice and Unified Communications Administration
Cisco Certified Network Associate (CCNA) Voice 640-461 ICOMM
Course Title: Introducing Cisco Voice and Unified Communications Administration
Course Code: ICOMM 640-461Duration: 5 days
Course Overview
The Introducing Cisco Voice and Unified Communications Administration (ICOMM) Cisco training course has been designed to teach candidates how to maintain and operate a Cisco Unified Communications solution which is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Presence. ICOMM 640-461 provides you with the knowledge and skills to achieve associate level standards in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how your daily career tasks (e.g system monitoring) moves, adds and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Presence.Target Audience
Candidates who should consider attending the ICOMM 640-461 Cisco training course include network administrators, network engineers and anyone seeking to achieve their Cisco CCNA Voice certification.Course Objectives
On successfully completing the ICOMM 640-461 course you will be able to:- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection and Cisco Unified Presence
- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Administer users in Cisco Unity Connection and Cisco Unified Presence and enable the most commonly used features for both applications
- Describe how to maintain a Cisco Unified Communications solution
Course Prerequisites
Candidates attending the ICOMM 640-461 Cisco training course should have a working knowledge of converged voice and data networks as well as a basic nowledge of Cisco IOS gateways, Cisco Unified Communications Manager and Cisco Unity Connection. Prior attendance of ICND1 and ICND2 or CCNA 640-802 is strongly recommended.Testing and Certification
The ICOMM Cisco training course is the recommended preparation for the 640-461 - Introducing Cisco Voice and Unified Communications Administration exam. For candidates seeking to achieve CCNP Voice certification; CVOICEV8, CIPT1V8, CIPT2V8, CAPPS and TVOICE are recommended for further study.Associate Level Courses
The following is a list of other Associate level courses that we offer:- Cisco CCNA Routing and Switching Certification
- Cisco CCNA Security Certification
- Cisco CCNA Wireless Certification
- Cisco CCDA Certification
Course Content
Overview of Cisco Unified Communications Solutions:- Understanding the Components of Cisco
- Unified Communications Solutions
- Understanding the Characteristics of Cisco
- Unified Communications Solutions
- Understanding Administrator Interfaces
- Understanding End-User Interfaces
- Understanding Call Flows and Call Legs
- Understanding the Configuration Components Impacting Call Flows in Cisco
- Unified Communications Manager Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express.
- Understanding Endpoint Characteristics and Configuration Requirements
- Understanding Endpoint Implementation Options
- Understanding End-User Characteristics and Configuration Requirements
- Understanding End-User Implementation Options
- Understanding Telephony Features
- Enabling Telephony Features
- Understanding Mobility Features
- Enabling Mobility Features
- Understanding Cisco Unity Connection
- Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
- Understanding End User and Voice Mailbox Implementation Options
- Understanding Cisco Unified Presence
- Enabling Cisco Unified Presence
- Providing End-User Support
- Understanding Cisco Unified Communications Manager Reports
- Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
- Monitoring the System with Cisco Unified Real-Time Monitoring Tool
- Monitoring Voice Mail in Cisco Unity Connection
- Understanding the Disaster Recovery System
Labs
- Lab 2-1: Exploring Administrator Interfaces
- Lab 2-2: Exploring End-User Interfaces
- Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager
- Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express
- Lab 4-1: Implementing Endpoints
- Lab 4-2: Implementing End Users
- Lab 5-1: Enabling Telephony Features
- Lab 5-2: Enabling Mobility Features
- Lab 6-1: Implementing End Users and Voice Mailboxes
- Lab 6-2: Enabling Cisco Unified Presence
- Lab 7-1: Providing End-User Support (optional)
- Lab 7-2: Generating Cisco Unified Communications Manager Reports
- Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports
- Lab 7-4: Monitoring the System with Cisco Unified RTMT
- Lab 7-5: Monitoring Usage of Cisco Unity Connection
- Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
Recertification
Cisco professional level certifications (CCNP, CCNP SP Operations, CCNP Wireless, CCDP, CCNP Security, CCNP Voice, and CCIP) are valid for three years. To recertify, pass any 642 exam that is part of the professional level curriculum or pass any CCIE/CCDE written exam before the certification expiration date. Achieving or recertifying any of the certifications above automatically extends your active Associate and Professional level certifications up to the point of expiration of the last certification achieved.
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