M5119

Supporting Windows Vista Computers with Desktop Images and Application Packages

Supporting the Microsoft Windows Vista

Operating System and Applications M5119

Course Title: Supporting the Microsoft Windows Vista

Operating System and Applications

Course Code: M5119
Version: A
Level: 300
Duration: 2 Days

Course Overview

The Supporting the Microsoft Windows Vista Operating System and Applications M5119 instructor-led training course has been designed to provide candidates with the necessary skills and knowledge required to use a Windows Vista operating system image and application package deployment infrastructure to minimise the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in new installations, single computer migrations and single computer reinstallations. The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Target Audience

Candidates who should consider attending the M5119 Microsoft training course are experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, candidates must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate trade-offs to business and technical requirements and constraints. Candidates will have used Windows XP-SP2 and have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

Course Objectives

On successfully completing the M5119 course candidates will be able to:

• Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop
• Identify the most appropriate method to support Windows Vista recovery on site
• Identify the components of the Windows Vista user state and safely backup and restore that data
• Utilise Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer
• Explain how to troubleshoot Windows Vista application package installations

Course Prerequisites

Candidates attending the M5119 Microsoft training course should: be familiar with PC hardware and devices such as being able to look into device manager and look for unsupported devices; have basic Windows and Active Directory knowledge such as domain user accounts, domain vs. local user accounts, user profiles, and group membership and be familiar with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel 2007.

Candidates should be able to map network file share such as being familiar with UNC paths, mapping local resources to server/share and have experience with: installing applications from media (CD/DVD; working from a command window such as authoring and editing batch files; being able to burn or creating boot media such as ISO; configuring BIOS options such as boot order and familiar with reviewing support logs such as knowing that there is a chronology, sequential order, severity, etc.

Finally, candidates are recommended to have previously attended and completed courses M5115: Installing and Configuring the Windows Vista Operating System and M5116: Configuring Windows Vista Mobile Computing and Applications or possess the equivalent skills and knowledge.

Testing and Certification

There are currently no exams or Microsoft Certification directly associated to this course however this course may assist in preparing candidates for other exams that are closely associated with this technology.

Course Content

Module 1: Windows Vista Desktop Deployment Infrastructure

In this module candidates will learn how about the components of a Windows Vista deployment infrastructure that uses the Business desktop Deployment (BDD) 2007 Solutions Accelerator.

Lessons:

• Windows Vista Desktop Deployment Infrastructure
• The Components of BDD 2007
• Identifying the Support Scenarios

Lab: Accessing The BDD Tools

• Installing BDD 2007

After completing this module, candidates will be able to:

• Describe the standard deployment processes supported by BDD 2007
• Describe the tools available as part of BDD 2007
• Identify the support scenarios that can be supported using BDD 2007

Module 2: Preparing to Apply Desktop Images

In this module candidates will learn how to describe the necessary steps required to prepare a computer for Windows Vista image deployment.

Lessons:

• Preparing the Target Computer
• Backing up the User State

Lab: Preparing to Apply Desktop Images

• Reviewing the User State profile and Completing the User State Checklist
• Running USMT to Back up a User State
• Verifying Successful User State Backup

After completing this module, candidates will be able to:

• Prepare the Target Computer
• Backup the User State

Module 3: Supporting Computers with Desktop Images

In this module candidates will learn how to apply a Windows Vista operating system image to a target computer.

Lessons:

• Obtaining the Desktop Image
• Verifying the Desktop Image Application

Lab: Applying Desktop Images

• Booting to the Windows Pre-Installation Environment
• Applying an Image from the Network
• Verifying Desktop Image Deployment

After completing this module, candidates will be able to:

• Determine the best method to obtain the desktop image and apply a desktop image
• Verify the desktop image application

Module 4: Installing Applications

In this module candidates will learn the steps required to prepare a Windows Vista computer for applications and application installation packages.

Lessons:

• Preparation Steps for Installing an Application Package
• Application Package Deployment Methods

Lab: Preparing to Install an Application Package

• Determining User Requirements
• Configuring Group Policy to Install Microsoft Office Professional 2007

After completing this module, candidates will be able to:

• Identify application deployment methods
• Create application packages

Module 5: Restoring and Validating User State

In this module candidates will learn how to restore and validate user state on a newly deployed Windows Vista desktop image.

Lessons:

• Restoring User State
• Verifying User State

Lab: Restoring and Verifying User State

• Running USMT to Restore a User State
• Verifying Successful User State Restore
• Discussion: Helping Users Adjust to the New Environment

After completing this module, candidates will be able to:

• Restore user state on a newly deployed Windows Vista desktop image
• Validate user state on a newly deployed Windows Vista desktop image

Module 6: Troubleshooting Desktop and Application Installations

In this module candidates will learn how to troubleshoot issues that are affect the operating system deployment and application package installation.

Lessons:

• Desktop Installation Troubleshooting
• Application Installation Troubleshooting

Lab: Troubleshooting Application Installation

• Troubleshooting Disk Configurations
• Troubleshooting Deployed Application Settings
• Troubleshooting Application File Type Associations

After completing this module, candidates will be able to:

• Identify and use desktop installation troubleshooting techniques
• Identify and use application installation troubleshooting techniques

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