M2272

Implementing and Supporting Microsoft Windows XP Professional

Microsoft Certified Systems Administrator

(MCSA): Windows Server 2003 M2272 70-270

Course Title: Implementing and Supporting Microsoft

Windows XP Professional

Course Code: M2272
Version: C
Level: 200
Duration: 5 Days

Course Overview

The Implementing and Supporting Microsoft Windows XP Professional M2272 instructor-led training course has been designed to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. The course provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional and is based on the final, retail release of Windows XP Professional.

Target Audience

Candidates who should consider attending the M2272 Microsoft training course include: those who are new to the Windows XP Professional product, provide Helpdesk support for Windows XP Professional desktops, provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.

Course Objectives

On successfully completing the M2272 course candidates will be able to:

• Plan and install Windows XP Professional
• Automate an installation of Windows XP Professional
• Configure and manage hardware on a computer running Windows XP Professional
• Manage disks
• Configure and manage file systems
• Troubleshoot the boot process and other system issues
• Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP)
• Configure the desktop environment, and use profiles to control desktop customisation
• Configure security, privacy, and connection settings for Internet Explorer
• Configure Windows XP Professional to operate on Microsoft networks
• Support remote users
• Configure Windows XP Professional for mobile computing
• Monitor resources and performance

Course Prerequisites

Candidates attending the M2272 Microsoft training course should have A+ and Network+ certification or possess the equivalent skills and knowledge.

Testing and Certification

The M2272 Microsoft training course is the recommended preparation for the 70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional exam.

Course Content

Module 1: Installing Microsoft Windows XP Professional

Lessons:

• Planning an Installation of Microsoft Windows XP Professional
• Installing Windows XP Professional
• Upgrading to Microsoft Windows XP
• Transferring User Settings and Files by Using the USMT
• Performing Post-Installation Tasks

After completing this module, candidates will be able to:

• Install Windows XP Professional and upgrade from Microsoft Windows 98 to Windows XP Professional
• Plan a Microsoft Windows XP Professional Installation
• Plan a Microsoft Windows XP Professional Installation
• Install Windows XP Professional
• Transfer User Settings by Using the USMT

Module 2: Automating an Installation of Microsoft Windows XP Professional

Lessons:

• Introduction to Automating an Installation of Windows XP Professional
• Creating Answer Files
• Creating a Uniqueness Database File
• Performing an Automated Installation of Windows XP Professional
• Introduction to Creating and Deploying an Image
• Preparing a Reference Computer
• Creating, Testing, and Deploying an Image
• Remote Installation Services
• Managing Security Settings by Using Security Centre

After completing this module, candidates will be able to:

• Automate the Setup programme to install Windows XP Professional without user intervention by using answer files and Uniqueness Database Files (UDFs)
• Create an answer file by using the Setup Manager Wizard
• Run Sysprep
• Perform a Windows Welcome Installation

Module 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional

Lessons:

• Installing and Configuring Hardware Devices
• Working with Drivers
• Troubleshooting Hardware Devices

After completing this module, candidates will be able to:

• Configure hardware devices and drivers on a computer running Windows XP Professional
• Add and remove devices by using the Hardware Wizard
• Use Driver Rollback to restore a device driver

Module 4: Managing Disks

Lessons:

• Working with Disk Management
• Working with Basic Disks
• Working with Dynamic Disks
• Preparing Disks When Upgrading to Windows XP Professional
• Managing Disks
• Defragmenting Volumes

After completing this module, candidates will be able to:

• Configure disk drives
• Perform common disk management tasks
• Work with dynamic disks

Module 5: Configuring and Managing File Systems

Lessons:

• Working with File Systems
• Managing Data Compression
• Securing Data by Using EFS

After completing this module, candidates will be able to:

• Configure and manage file systems
• Configure disk compression
• Secure files by using EFS

Module 6: Troubleshooting the Boot Process and Other System Issues

Lessons:

• Examining the Windows XP Professional Boot Process
• Controlling System Settings During the Boot Process
• Changing Startup Behavior Using the Boot.ini File
• Using Advanced Boot Options to Troubleshoot Startup Problems
• Using the Recovery Console to Start the Computer
• Restoring a Computer to a Previous State

After completing this module, candidates will be able to:

• Troubleshoot the boot process and other system issues

Module 7: Configuring TCP/IP Addressing and Name Resolution

Lessons:

• Configuring IP Addresses
• Configuring Windows Firewall
• Troubleshooting IP Addresses
• Determining TCP/IP Name Resolution Methods
• Configuring a DNS and WINS Client

After completing this module, candidates will be able to:

• Configure TCP/IP addressing and name resolution
• Configure IP addresses for Windows XP Professional
• Configure Windows Firewall for Windows XP Professional
• Troubleshoot IP Addresses for Windows XP Professional
• Configure the DNS Client for Windows XP Professional

Module 8: Configuring the Desktop Environment

Lessons:

• Configuring User Desktop Settings
• Customising the Desktop Environment
• Configuring System Settings
• Understanding How User Profiles and Group Policy Affect Desktop Customisation
• Using Remote Assistance

After completing this module, candidates will be able to:

• Configure desktop settings and understand how user profiles and Group Policy affect desktop customisation
• Customise the desktop and using Remote Assistance

Module 9: Configuring Internet Explorer

Lessons:

• Configuring Security for Internet Explorer
• Configuring Privacy for Internet Explorer
• Configuring Connection Settings for Internet Explorer

After completing this module, candidates will be able to:

• Configure Internet Explorer

Module 10: Configuring Microsoft Windows XP Professional to Operate in Microsoft Networks

Lessons:

• Examining Workgroups and User Accounts
• Creating and Authenticating Local User Accounts
• Configuring Local Security
• Configuring Logon Options in a Workgroup
• Configuring Networking Options in a Workgroup
• Operating in a Domain

After completing this module, candidates will be able to:

• Configure local user accounts to configure Windows XP Professional to operate in an Active Directory directory service domain or in a workgroup
• Operate in a workgroup
• Operate in a domain

Module 11: Supporting Remote Users

Lessons:

• Establishing Remote Access Connections
• Connecting to Virtual Private Networks
• Configuring Authentication Protocols and Encryption
• Using Remote Desktop
• Storing User Names and Passwords to Facilitate Remote Connections

After completing this module, candidates will be able to:

• Configure a VPN connection
• Configure and using Remote Desktop
• Store user names and passwords

Module 12: Configuring Microsoft Windows XP for Mobile Computing

Lessons:

• Configuring Power Management Options for Mobile Computing
• Making Files, Folders, and Web Pages Available for Offline Use
• At the end of this module, candidates will be able to configure Windows XP Professional for mobile
• computing. This includes configuring offline files

Module 13: Monitoring Resources and Performance

Lessons:

• Using Task Manager to Monitor System Performance
• Using Performance and Maintenance Tools to Improve Performance
• Monitoring Event Logs
• Configuring Application Compatibility

After completing this module, candidates will be able to:

• Use Task Manager and Event Viewer
• Set Application Compatibility

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