| Information
Collection and Use
I.T. Help and Support
Centre Ltd. collects information
from our users at several
different points on our
website. I.T. Help and
Support Centre Ltd. is
the sole owner of the
information collected
on this site. We will
not sell, share, or rent
this information to other
parties in ways other
than those disclosed in
this statement.
Registration
In order to initiate purchases
through this website,
a user must first complete
the registration form.
During registration a
user is required to give
contact information (such
as name and email address).
This information may be
used to contact the user
about the services on
our site for which they
have expressed interest
or that are relevant to
their use of the site.
Orders
We request information
from the user on our order
form. Here a user must
provide contact information
(e.g. name and delivery
address) and financial
information. This information
is used for billing purposes
and to fulfill customer
orders. If we have trouble
processing an order, this
contact information is
used to get in touch with
the user.
Cookies
The ITHSC site depends
on cookies for proper
functionality; you will
not be able to use the
site if your browser is
configured to not allow
cookies.
Information
we collect
No information is collected
from your computer. Once
logged on, your cookie
will identify you to the
ITHSC website and provide
access to the features
of the web site.
Information
we track
While on our site, we
automatically log certain
information about how
you`re using our site.
This information may include
the URL that you just
came from, your IP address
and the pages you visit
while on our site.
Where
Your Information is Stored
The information outlined
above is processed and
stored in the United Kingdom.
Our
use of this information
Information logged during
your visit will only be
used for internal research.
We will not give, sell
or rent your information
to any third-party company.
Legal
Requests
I.T. Help and Support
Centre Ltd. may disclose
your personally identifiable
information to protect
the rights and property
of I.T. Help and Support
Centre Ltd as well as
to comply with any applicable
law or valid legal process.
This includes, but is
not limited to:
- Requests
by Government Agencies.
We will disclose any
information we have
in our possession
to law enforcement
or government officials
in response to any
inquiry or investigation
or if in our sole
discretion, we believe
it is necessary or
appropriate in connection
with any investigation
or activity that is
or may be illegal
or may expose us or
you to legal liability.
- In
compliance with the
applicable privacy
laws in the country,
I.T. Help and Support
Centre Ltd will disclose
your information:
- Where
the disclosure
is required by
or under any enactment,
rule of law or
by the order of
a court.
- Where
the disclosure
is necessary:
- For
the purpose
of, or in
connection
with, any
legal proceedings
(including
prospective
legal proceedings);
- For
the purpose
of obtaining
legal advice;
or
- For
the purpose
of establishing,
exercising
or defending
legal rights.
Security
I.T. Help and Support
Centre Ltd is committed
to protecting your personal
information. All information
that you provide to us
is stored on our secure
servers. Access to personalized
areas of the site, such
as shopping baskets or
price information is password-protected
for your privacy and security.
While we do our best to
protect your personal
information, I.T. Help
and Support Centre Ltd
cannot ensure or warrant
the security of any information
you transmit to us, and
you do so at your own
risk.
Deactivating
Cookies
Your browser has several
security options allowing
you to block cookies or
ask confirmation before
cookies are accepted.
Check you browser`s manual
for more details on disabling
cookies. Remember that
blocking cookies will
stop you from logging
on and using the site.
Log
Files
We use IP addresses to
analyse trends, administer
the site, track user`s
movement, and gather broad
demographic information
for aggregate use. IP
addresses are not linked
to personally identifiable
information.
Sharing
We may share aggregated
demographic information
with our partners and
advertisers. This is not
linked to any personal
information that can identify
any individual person.
We use an outside shipping
company to ship orders
and a credit card processing
company to bill users
for goods and services.
These companies do not
retain, share, store or
use personally identifiable
information for any secondary
purposes. We partner with
another party to provide
specific services. When
the user signs up for
these services, we will
share names, or other
contact information that
is necessary for the third
party to provide these
services. These parties
are not authorised by
us to use personally identifiable
information except for
the purpose of providing
these services.
Links
Our web site contains
links to other sites.
Please be aware that we,
I.T. Help and Support
Centre Ltd. are not responsible
for the privacy practices
of such other sites. We
encourage our users to
be aware when they leave
our site and to read the
privacy statements of
each and every web site
that collects personally
identifiable information.
This privacy statement
applies solely to information
collected by our Web site.
Newsletter
If a user wishes to subscribe
to our newsletter or regular
communication, we ask
for contact information
such as name and email
address.
Surveys
& Contests
From time-to-time our
site requests information
from users via surveys
or contests. Participation
in these surveys or contests
is completely voluntary
and the user has a choice
whether or not to disclose
this information. Information
requested may include
contact information (such
as name and shipping address),
and demographic information
(such as post code). Contact
information will be used
to notify the winners
and award prizes. Survey
information will be used
for purposes of monitoring
or improving the use and
satisfaction of this site.
Security
This website takes every
precaution to protect
our users` information.
When users submit sensitive
information via the website,
your information is protected
both online and off-line.
When our registration
/ order form asks users
to enter sensitive information
(such as credit card number),
that information is encrypted
and is protected with
the encryption software
SSL. While on a secure
page, the lock icon on
the bottom of Web browsers
such as Netscape Navigator
and Microsoft Internet
Explorer becomes locked,
as opposed to un-locked,
or open, when you are
just "surfing". While
we use SSL encryption
to protect sensitive information
online, we also do everything
in our power to protect
user-information off-line.
All of our users` information,
not just the sensitive
information mentioned
above, is restricted in
our offices. Only employees
who need the information
to perform a specific
job (for example, our
billing clerk or a customer
service representative)
are granted access to
personally identifiable
information. Furthermore,
ALL employees are kept
up-to-date on our security
and privacy practices.
Any time new policies
are added our employees
are notified and/or reminded
about the importance we
place on privacy, and
what they can do to ensure
our customers` information
is protected. If you have
any questions about the
security at our website,
you can send an email
to webmaster@ithsc.co.uk
Supplementation
of Information
In order for this website
to properly fulfil its
obligation to our customers,
it is necessary for us
to supplement the information
we receive with information
from 3rd party sources.
In order to improve our
ability to tailor the
site to an individual`s
preference, we combine
information about the
purchasing habits of users
with similar information
from our partners to create
a personalized user profile.
Special
Offers
We send all new members
a welcoming email to verify
password and username.
Established members will
occasionally receive information
on products, services,
special deals, and a newsletter.
Out of respect for the
privacy of our users we
present the option to
not receive these types
of communications.
Site
and Service Updates
We also send users site
and service announcement
updates. Members are not
able to un-subscribe from
service announcements,
which contain important
information about the
service. We communicate
with the user to provide
requested services and
in regards to issues relating
to their account via email
or phone.
Correction/Updating
Personal Information
If a user`s personally
identifiable information
changes (such as your
post code), or if a user
no longer desires our
service, we will endeavor
to provide a way to correct,
update or remove that
user`s personal data provided
to us. This can usually
be done at the member
information page or by
emailing our E-Commerce
Support Team.
Notification
of Changes
If we decide to change
our privacy policy, we
will post those changes
on our Homepage so our
users are always aware
of what information we
collect, how we use it,
and under what circumstances,
if any, we disclose it.
If at any point we decide
to use personally identifiable
information in a manner
different from that stated
at the time it was collected,
we will notify users by
way of an email or by
post. Users will have
a choice as to whether
or not we use their information
in this different manner.
We will use information
in accordance with the
privacy policy under which
the information was collected.
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