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IUC Wokingham

Implementing Cisco Unity Connection

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Course Overview :

Cisco Unity Support Specialist IUC 642-262

Course Title: Implementing Cisco Unity Connection v8.0

Course Code: IUC 642-262
Duration: 4 Days

Course Overview

The Implementing Cisco Unity Connection v8.0 (IUC) training course has been designed to review the architecture, components, functionality, features and capabilities of the Cisco Unity Connection. IUC details the features available for Cisco Unity Connection using the GUI and CLI interfaces available, as well as specific tools and reports using the Remote Port Status Monitor and Real-Time Monitoring Tools. Please note that this course is based on V8.0 of Cisco Unity Connection.

Target Audience

Candidates who should consider attending the IUC 642-262 Cisco training course are IT Support Personnel responsible for the implementation and integration of Cisco Unity Connection v8.0 servers. This course is also recommended for Level Two Help Desk Support Staff and Cisco Partners engineering staff who will be installing and supporting their customers Cisco Unity Connection v8.0 systems.

Course Objectives

On successfully completing the IUC 642-262 course you will be able to:
  • Describe the Cisco Unity Connection system and the various deployment models
  • Describe the process and procedures for installation of the Cisco Unity Connection software
  • Describe the function, purpose, and configuration of digital networking in Cisco Unity Connection
  • Describe additional integration concepts, including fax servers and Cisco Unity PIMG/TIMG integrations
  • Describe the Cisco Unity Connection tools that are available for migrating, testing, and troubleshooting

Course Prerequisites

Candidates attending the IUC 642-262 Cisco training course should have a basic understanding of the fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing GK3150 or ICND1 and ICND2 is recommended. Candidates should have a basic knowledge of traditional public switched telephone network (PSTN) operations and technologies, including PBX and voice-mail administration tasks as well as Cisco Unified Communications Manager or legacy PBX implementations.

Testing and Certification

The IUC Cisco training course is the recommended preparation for the 642-262 IUC - Implementing Cisco Unity Connection exam and is recommended for candidates looking to achieve the Cisco Unity Support Specialist Certification, which is one of the specialisations required for the Cisco Channel Partner Program Advanced UC Accreditation.

Course Content

Introduction to Cisco Unity Connection:
  • Describing Cisco Unity Connection
  • Examining Integration
  • Examining Deployment Models
  • Cisco Unity Connection Licensing
Cisco Unity Connection Installation and Integration:
  • Preparing to Install Cisco Unity Connection
  • Installing Cisco Unity Connection
  • Examining Post-Installation of Cisco Unity Connection
  • Integrating Cisco Unity Connection
Digital Networking Configuration:
  • Preparing for Digital Networking
  • Joining Servers to a Digital Network
  • Performing Post-Networking Tasks
VPIM Networking Configuration:
  • Examining VPIM
  • Configuring VPIM Locations and Contacts
  • Customising VPIM Features
Advanced Integration Concepts:
  • Describing PIMG/TIMG Integration
  • Understanding Fax Server Integration
  • Describing the Live Record Feature
  • Understanding Speech View
Examining Cisco Unity Connection Tools:
  • Examining COBRAS
  • Examining Cisco Unified RTMT and SNMP


  • Lab 2-1: Verify Cisco Unity Connection Default Services
  • Lab 2-2: Configuring Cisco Unity Connection Phone System Integration
  • Lab 3-1: Implementing Digital Networking
  • Lab 3-2: Managing Cross-Server Login and Transfers
  • Lab 4-1: Implementing VPIM Networking
  • Lab 5-1: Using the Live Record Feature
  • Lab 6-1: Operating the COBRAS Import Tool
  • Lab 6-2: Using The Cisco Real-Time Monitoring Tool
  • Lab 6-3: Manager Cisco Unity Connection Disaster Recovery
PLEASE NOTE: Every effort has been made to ensure the accuracy of all information contained herein. IT Help and Support Centre Ltd makes no warranty expressed or implied with respect to accuracy of this information, including price, product editorials or product specifications. IT Help and Support Centre Ltd or its suppliers shall not be liable for incidental, consequential or special damages arising from, or as a result of, any electronic transmission or the accuracy of the information contained herin, even if IT Help and Support Centre Ltd has been advised of the possibility of such damages. Product and manufacturer names are used only for the purpose of identification.

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