| Description: |
Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day. |
| Response Time: |
Next Business Day |
| Period of Cover: |
1 Year – 8 hours a day; 5 days a week |
| Hardware Maintenance? |
Yes |
| Software Maintenance? |
Yes |
| Engineer Installation? |
No |
| Access to Cisco.com? |
Yes |
| Exclusions: |
Product should ideally still be under warranty, or should be under an existing SMARTnet contract. Older equipment can be covered, but may be subject to an inspection charge. |
