ITHSC Respect your Privacy

Information Collection and Use

I.T. Help and Support Centre Ltd. collects information from our users at several different points on our website. I.T. Help and Support Centre Ltd. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to other parties in ways other than those disclosed in this statement.


In order to initiate purchases through this website, a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address). This information may be used to contact the user about the services on our site for which they have expressed interest or that are relevant to their use of the site.


We request information from the user on our order form. Here a user must provide contact information (e.g. name and delivery address) and financial information. This information is used for billing purposes and to fulfill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user.


The ITHSC site depends on cookies for proper functionality; you will not be able to use the site if your browser is configured to not allow cookies.

Information we collect

No information is collected from your computer. Once logged on, your cookie will identify you to the ITHSC website and provide access to the features of the web site.

Information we track

While on our site, we automatically log certain information about how you`re using our site. This information may include the URL that you just came from, your IP address and the pages you visit while on our site.

Where Your Information is Stored

The information outlined above is processed and stored in the United Kingdom.

Our use of this information

Information logged during your visit will only be used for internal research. We will not give, sell or rent your information to any third-party company.

Legal Requests

I.T. Help and Support Centre Ltd. may disclose your personally identifiable information to protect the rights and property of I.T. Help and Support Centre Ltd as well as to comply with any applicable law or valid legal process. This includes, but is not limited to:


I.T. Help and Support Centre Ltd is committed to protecting your personal information. All information that you provide to us is stored on our secure servers. Access to personalized areas of the site, such as shopping baskets or price information is password-protected for your privacy and security. While we do our best to protect your personal information, I.T. Help and Support Centre Ltd cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Deactivating Cookies

Your browser has several security options allowing you to block cookies or ask confirmation before cookies are accepted. Check you browser`s manual for more details on disabling cookies. Remember that blocking cookies will stop you from logging on and using the site.

Log Files

We use IP addresses to analyse trends, administer the site, track user`s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not authorised by us to use personally identifiable information except for the purpose of providing these services.


Our web site contains links to other sites. Please be aware that we, I.T. Help and Support Centre Ltd. are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web site.


If a user wishes to subscribe to our newsletter or regular communication, we ask for contact information such as name and email address.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


This website takes every precaution to protect our users` information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration / order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the encryption software SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing". While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users` information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers` information is protected. If you have any questions about the security at our website, you can send an email to

Supplementation of Information

In order for this website to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. In order to improve our ability to tailor the site to an individual`s preference, we combine information about the purchasing habits of users with similar information from our partners to create a personalized user profile.

Special Offers

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

Site and Service Updates

We also send users site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information

If a user`s personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user`s personal data provided to us. This can usually be done at the member information page or by emailing our E-Commerce Support Team.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email or by post. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.