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CAPPS

Integrating Cisco Unified Communications Applications

  • Course Availability

Cisco Certified Network Professional (CCNP) Voice 642-467 CAPPS

Course Title: Integrating Cisco Unified Communications

Applications

Course Code: CAPPS 642-467
Duration: 5 Days


Course Overview

The Integrating Cisco Unified Communications Applications (CAPPS) Cisco training course has been designed to provide candidates with an understanding of the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

Target Audience

Candidates who should consider attending the CAPPS 642-467 Cisco training course include Network administrators, network engineers and Cisco Certified Network Professional (CCNP) Voice candidates.

Course Objectives

On successfully completing the CAPPS 642-467 course candidates will be able to:
  • Describe voice-mail integration options and requirements
  • Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
  • Implement voice-mail networking using VPIM
  • Implement Cisco Unified Presence and Cisco Unified Personal Communicator

Course Prerequisites

Candidates attending the CAPPS 642-467 Cisco training course should have a working knowledge of converged voice and data networks, Cisco Unified Communications Manager and Cisco Unity Connection as well as a basic knowledge of Cisco IOS Gateways.Prior attendance of ICOMM and CIPT1 is also recommended.

Testing and Certification

The CAPPS Cisco training course is the recommended preparation for the 642-467 CAPPS - Integrating Cisco Unified Communications Applications exam. Please note that CAPPS 642-467 is only one of five courses required to achieve Cisco Certified Network Professional (CCNP) for Voice Career Certification and CVOICE, CIPT1, CIPT2 and TVOICE are recommended for further study.

Course Content

Introduction to Voice Mail:
  • Voice Mail Integration Overview
  • General Requirements for Voice-Mail Integration
Cisco Unity Connection in a Cisco Unified Communications Manager Environment:
  • Integrating with Cisco Unified Communications Manager
  • Configuring the Cisco Unity Connection System
  • Using Cisco Unity Connection Partitions and Search Spaces
  • Implementing Cisco Unity Connection Call Management
  • Configuring Cisco Unity Connection Users
  • Monitoring and Troubleshooting Cisco Unity Connection
Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment:
  • Understanding Cisco Unity Express
  • Cisco Unity Express Integration with Cisco Unified Communications Manager Express
  • Configuring the Cisco Unity Express System
  • Configuring Cisco Unity Express Users
  • Understanding Cisco Unity Express AutoAttendant
  • Troubleshooting Cisco Unity Express
Voice Profile for Internet Mail Implementation:
  • Understanding VPIM
  • Implementing VPIM in Cisco Unity Connection
  • Implementing VPIM in Cisco Unity Express
Cisco Unified Presence Implementation:
  • Understanding Cisco Unified Presence
  • Understanding Cisco Unified Presence Components and Communication Flows
  • Integrating Cisco Unified Presence
  • Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
  • Verifying and Troubleshooting Tools for Cisco Unified Presence Components
Labs:
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection System Settings
  • Implementing Cisco Unity Connection Partitions and Search Spaces
  • Implementing Cisco Unity Connection Call Management
  • Configuring Cisco Unity Connection Users
  • Troubleshooting Cisco Unity Connection
  • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Configuring Cisco Unity Express System Settings
  • Configuring Cisco Unity Express Users
  • Implementing Cisco Unity Express AutoAttendant
  • Troubleshooting Cisco Unity Express
  • Implementing VPIM in Cisco Unity Connection and Cisco Unity Express
  • Integrating Cisco Unified Presence with Cisco Unified Communications Manager
  • Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
  • Troubleshooting and Verifying Cisco Unified Presence Components

Recertification

Cisco professional level certifications (CCNP, CCNP SP Operations, CCNP Wireless, CCDP, CCNP Security, CCNP Voice, and CCIP) are valid for three years. To recertify, pass any 642 exam that is part of the professional level curriculum or pass any CCIE/CCDE written exam before the certification expiration date. Please note that achieving or recertifying in any of the certifications above automatically extends active Associate and Professional level certification(s) up to the point of expiration of the last certification achieved.
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