SMARTnet 8 x 5 x 4

If you don't need 24 hour support but Next Business Day is too long then Cisco SMARTnet is available at an 8x5 support level with faulty hardware replaced within 4 hours.

8x5x4 provides:

Fault reporting 8 Hours a day, 5 days a week - Working Day/Week Support - Hardware replaced within 4 hours after fault acceptance - No Engineer - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com