Intrusion Prevention Systems

IPS Svc,Onsite24x7x2 (CON-SUO4)
Cisco SMARTnet Hardware and Software Support including Siganture Updates
IPS Svc, Onsite 24x7x4 (CON-SUO3)
Cisco SMARTnet Hardware and Software Support including Siganture Updates
IPS Svc,Onsite 8x5x4 (CON-SUO2)
Cisco SMARTnet Hardware and Software Support including Signature Updates
IPS Svc, Onsite NBD (CON-SUO1)
Cisco SMARTnet Hardware and Software Support including Siganture Updates
IPS Svc, 24x7x2 (CON-SU4)
Cisco SMARTnet Hardware and Software Support including Siganture Updates
IPS Svc, 24x7x4 (CON-SU3)
Cisco SMARTnet Hardware and Software Support including Siganture Updates
IPS Svc, 8x5x4 (CON-SU2)

Description :

Provides major and maintenance releases of Cisco IOS software, Intrusion Protection System updates, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.


Response Time :

4 Hours


Period of Cover :

1 Year - 24 hours a day; 7 days a week


Hardware Maintenance :

Yes


Software Maintenance :

Yes


Engineer Installation :

No


Access to cisco.com :

Yes


Exclusions :

Product should ideally still be under warranty, or should be under an existing SMARTnet contract. Older equipment can be covered, but may be subject to an inspection charge.
IPS Svc, NBD (CON-SU1)
Cisco SMARTnet Hardware and Software Support including Siganture Updates
IPS Svcs+HW 24x7x2 Onsite CON-SUO4
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