M10533: Deploying, Configuring, and Administering Microsoft Lync Server 2010

Version: A
Length: 5 Days 
Published: June 03, 2011(In development) 
Language(s): English 
Audience(s): IT Professionals 
Level: 200 
Technology: Microsoft Lync Server 2010 
Type: Course 
Delivery Method: Instructor-led (classroom)

About this Course
This five-day instructor-led course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync Server 2010 solution.  The course emphasizes Lync Server 2010 Enterprise Voice features from a deployment and configuration perspective. The labs in this course build on each other to create a solution that includes IM and Presence, Conferencing, and Enterprise Voice. This course helps the student prepare for Exam70-664.  

Audience Profile
This course is intended for IT professionals and telecommunications professionals who want to learn how to install, configure, manage and maintain a Microsoft Lync Server 2010 environment. These professionals should have at least 3 years` experience working with unified communications software, including knowledge of and experience with Microsoft Office Communications Server 2007 R2. 

At Course Completion
After completing this course, students will be able to:
oDescribe how the features and architecture of Microsoft Lync Server 2010 enable real time communication and collaboration 
oDeploy Lync Server 2010 
oConfigure users and rights using Role Based Access Control (RBAC) 
oDeploy and manage Lync 2010 clients 
oConfigure and manage external user access using the Edge server role 
oDeploy basic Enterprise Voice functionality 
oExtend Enterprise Voice functionality to include Trunk options, call park orbit, and the unassigned number feature 
oIntegrate Microsoft Exchange Server 2010 Service Pack 1 (SP1) Unified Messaging (UM) with Lync Server 2010 
oConfigure the Response Group Service, including agent groups, queues, and workflows
oConfigure and manage conferencing
oConfigure and use archiving and monitoring 
oPerform back up and restore of Lync Server 2010 critical data 
oImprove bandwidth management using Call Admission Control (CAC) 
oConfigure and deploy Enhanced 9-1-1 
oConfigure a Survivable Branch Server for a branch office
In addition to their professional experience, students who attend this training should have an understanding of the following telecommunications concepts:
oThe difference between TDM and VoIP 
oGateways and PBX 
oSession Initiation Protocol (SIP) 
oCodecs 
oDialing plans

Students should also understand the following general concepts:
oNetworking fundamentals, including TCP/IP/UDP, DNS 
oActive Directory principles and management
oWindows Server 2008 fundamentals 
oPublic Key Infrastructure (PKI) 
oExchange Messaging concepts 
oPowerShell basics 
oSQL Server concepts and operation

Course Outline
Module 1: Features and Architecture of Microsoft Lync Server 2010
This module introduces the architecture and topology of Lync Server 2010. It also explains a high-level overview of Lync Server 2010 features and capabilities, including enhanced social networking capabilities, and the improved administrative experience provided by the Central Management Store and the Lync Server Control Panel. Additionally, it provides an overview of the new Topology Builder tool.

Lessons 
oFeatures of Lync Server 2010
oArchitecture and Server Roles
oManagement Tools
After completing this module, students will be able to:
oDescribe the features and capabilities of Lync Server 2010 
oDescribe the architecture and server roles of Lync Server 2010 
oDescribe the management tools of Lync Server 2010

Module 2: Deploying Microsoft Lync Server 2010
This module introduces the planning and implementation tasks necessary deploying Microsoft Lync Server 2010 Enterprise Edition. It also explains the Lync Server 2010 infrastructure requirements, the topology design and publishing process, as well as the steps required to prepare Microsoft Active Directory Domain Services (AD DS), deploy a Front End server and pool, and prepare for the deployment of the remaining server roles.

Lessons 
oPreparing for Deployment
oReviewing the Design Process
oDeploying Lync Server 2010

Lab : Preparing the Environment and Deploying a Lync Server 2010 Pool
oExercise 1: Preparing for Lync Server 2010
oExercise 2: Configuring a Lync Server 2010 Topology
oExercise 3: Publishing a Topology and Deploying a Front End Server
oExercise 4: Validating the Topology

After completing this module, students will be able to:
oPrepare for the deployment of Lync Server 2010
oReview the design process
oDeploy Lync Server 2010

Module 3: Configuring Users and Rights in Microsoft Lync Server 2010
This module explains how to configure and manage users in Lync Server 2010. It describes the configuration management options in Lync Server 2010, including the Lync Server Control Panel and the Lync Server Management Shell. It also covers the basic syntax for working in Microsoft Windows PowerShell. Additionally, it describes the Role Based Access Control (RBAC) administrative model in Lync Server 2010, and highlights the predefined roles and the process to create new custom roles.

Lessons 
oManaging Lync Server 2010
oRole Based Access Control

Lab : Configuring Users and Rights
oExercise 1:Using the Lync Server Control Panel
oExercise 2: Using the Lync Server Management Shell
oExercise 3: Configuring Role Based Access Control

After completing this module, students will be able to:
oUse Lync Server 2010 management interfaces
oConfigure Role Based Access Control

Module 4: Client and Device Deployment and Management
This module explains how to effectively manage desktop clients and devices in a Microsoft  Lync Server 2010 environment. It describes how to create and define client and user policies in Lync Server 2010, as well as new procedures for deploying clients and devices.

Lessons 
oPreparing for Client Deployment
oDeploying Lync 2010 Clients
oPreparing for Device Deployment
oDeploying and Managing IP Phones

Lab : Client and Device Management
oExercise 1: Creating and Assigning Client Policies
oExercise 2: Creating and Assigning Device Policies
oExercise 3: Configuring Device Update

After completing this module, students will be able to:
oPrepare for client deployment
oDeploy and manage clients
oPrepare for device deployment
oDeploy and manage IP phones

Module 5: External User Access
This module explains how to support external access in a Microsoft  Lync Server 2010 deployment. It describes the features and functionality of the Edge Server that support user communication and collaboration with external users, and internal user access to public IM services. Additionally it explains how to configure network routing for the Edge Server, obtain and install certificates, and create and modify Access Edge Policies for federated, remote, and public scenarios.

Lessons 
oEdge Server Role
oTopologies for External User Access
oPreparing for External User Access
oEdge Server Deployment Process

Lab : Deploying External User Access
oExercise 1: Configuring the Topology for External Access
oExercise 2: Deploying Edge Server and Configuring Remote Access
oExercise 3: Testing and Verifying External User Access

After completing this module, students will be able to:
oDefine the Edge Server role
oConsider topologies for external user access
oDeploy Edge Server

Module 6: Configuring Basic Enterprise Voice Functionality
This module provides an overview of the major components, features and topology requirements of Microsoft  Lync Server 2010 Enterprise Voice. It explains the capabilities and components that are new or enhanced in Lync Server 2010. It also describes how to prepare, configure, and deploy basic Enterprise Voice functionality.
 
Lessons 
oFeatures of Lync Server 2010 Enterprise Voice
oPreparing for Enterprise Voice
oDeploying Enterprise Voice

Lab : Configuring Basic Enterprise Voice Functionality
oExercise 1: Configuring Topology for Enterprise Voice
oExercise 2: Configuring Lync Server 2010 Enterprise Voice
oExercise 3: Configuring Voice Policies and PSTN Usages

After completing this module, students will be able to:
oDescribe the features of Lync Server 2010 Enterprise Voice
oPrepare for the deployment of Lync Server 2010 Enterprise Voice Functionality
oDeploy and configure Lync Server 2010 Enterprise Voice Functionality

Module 7: Extending Enterprise Voice Functionality
This module explains how to configure policies, routes, and usage records. It also describes how to implement the call park and unassigned number features. 

Lessons 
oConfiguring Enterprise Voice
oIntroducing Call Park
oIntroducing the Announcement Service

Lab : Implementing Enterprise Voice
oExercise 1: Configuring Routes and Site Trunks
oExercise 2: Configuring Call Park
oExercise 3: Configuring the Unassigned Number Feature
oExercise 4: Configure Users for Enterprise Voice
oExercise 5: Testing and Verifying Enterprise Voice Functionality

After completing this module, students will be able to:
oConfigure Enterprise Voice Functionality
oIntroduce the Call Park feature into your Enterprise Voice Deployment of Microsoft  Lync Server 2010 
oIntroduce the Unassigned Number feature into your Enterprise Voice Deployment of Lync Server 2010

Module 8: Microsoft Exchange Server 2010 SP1 Unified Messaging (UM) Integration
This module describes the prerequisites for integrating Exchange Server 2010 UM with Lync Server 2010. It also explains how to create and configure a UM dial plan. Additionally, it covers how to use the tools and services needed to integrate Exchange Server 2010 UM with Lync Server 2010. Finally it explains how to enable a user for UM integration with Lync Server 2010.

Lessons 
oPrerequisites for Integrating Exchange Server 2010 SP1 UM with Lync Server 2010
oIntegrating Exchange Server 2010 SP1 UM with Lync Server 2010

Lab : Integrating Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010
oExercise 1: Configuring Exchange Server 2010 SP1
oExercise 2: Configuring Lync Server 2010 Interoperability with Exchange Server 2010 SP1

After completing this module, students will be able to:
oPerform the necessary tasks to prepare for the integration of Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010
oIntegrate Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010

Module 9: Implementing Response Groups
This module introduces the Response Group Service and the changes that have been implemented with Microsoft Lync Server 2010. It describes RGS components, including queues, agent groups, workflows, and interactive workflows. It also explains how to use tools such as Lync Server Control Panel, Lync Server Management Shell, and Response Group Configuration Tool to manage workflows.

Lessons 
oOverview of the Response Groups Service and its Application
oResponse Group Service Components
oResponse Group Service Management Tools

Lab : Configuring the Microsoft Lync Server 2010 Response Group Service
oExercise 1: Configuring Agents Groups and Queues
oExercise 2: Configuring Workflows
oExercise 3: Verifying the Response Group Service Behavior

After completing this module, students will be able to:
oDescribe the function of the Response Group Service and its new features
oDescribe the components of the Response Group Service and their settings
oDescribe the tools used to configure and manage response groups

Module 10: Conferencing in Microsoft Lync Server 2010
This module introduces conferencing in Lync Server 2010. It also explains dial-in conferencing in Lync Server 2010 and how to manage and administer conferencing policies.

Lessons 
oIntroduction to Conferencing in Lync Server 2010
oDial-In Conferencing in Lync Server 2010
oManaging and Administering Conferencing Policies

Lab : Conferencing Configuration and Deployment
oExercise 1: Configuring Dial-In Conferencing
oExercise 2: Configuring Conferencing Policies
oExercise 3: Experiencing Lync Server 2010 Conferencing

After completing this module, students will be able to:
oDescribe the conferencing modes in Lync Server 2010
oDescribe the Lync Server 2010 conferencing features
oDiscuss the conferencing architecture and infrastructure components
oExplain conferencing call flows
oExplain the conferencing deployment and migration considerations

Module 11: Monitoring and Archiving
This module describes the features and configuration of the Monitoring and Archiving services. It also explains how to interpret the Quality of Experience (QoE) reports and use this information to better manage and deliver a high-quality user experience for Microsoft Lync Server 2010.

Lessons 
oDescribing the Archiving Service
oDescribing the Monitoring Service
oConfiguring Archiving and Monitoring

Lab : Configuring and Using Archiving and Monitoring in Lync Server 2010
oExercise 1: Configuring the Archiving Server Role
oExercise 2: Configuring the Monitoring Server Role and the Lync Server Monitoring Reports
oExercise 3: Exploring the Lync Server Monitoring Reports

After completing this module, students will be able to:
oDescribe the archiving service
oDescribe the monitoring service
oConfigure the archiving and monitoring services

Module 12: High Availability and Disaster Recovery in Microsoft Lync Server 2010
This module explains the requirements for high availability as well as the requirements for the Domain Name System (DNS) load balancing feature. It also describes the tools and methods for successfully backing up and restoring a Lync Server 2010 environment. Additionally, it explains how to backup and restore and export and import critical Lync Server 2010 data.

Lessons 
oOptions for High Availability
oTools for Backing Up and Restoring Lync Server 2010
oExporting and Importing Critical Lync Server Data
oBacking up and Restoring Critical Lync Server Data

Lab : Preparing for a Disaster and Recovering
oExercise 1: Using System and Application Tools to Backup Lync Server 2010
oExercise 2: Using Lync Server 2010 Tools to Backup Lync Server 2010
oExercise 3: Restoring Lync Server 2010

After completing this module, students will be able to:
oDescribe the high availability options
oDescribe the tools for backing up and restoring Lync Server 2010
oExport and import critical Lync Server 2010 data
oBack up and restore critical Lync Server 2010 data

Module 13: Call Admission Control
This module introduces Call Admission Control (CAC) in Lync Server 2010 and describes the various components. It explains how to deploy and use CAC bandwidth management to help prioritize and control allocation of network resources to real-time communications sessions.

Lessons 
oOverview of  CAC Functionality
oImplementing CAC

Lab : Implementing Call Admission Control
oExercise 1: Configuring CAC Components
oExercise 2: Verifying Bandwidth Policy

After completing this module, students will be able to:
oDescribe an overview of CAC features and functionality
oConfigure and implement Call Admission Control

Module 14: Deploying and configuring Enhanced 9-1-1
This module introduces Location Information Server (LIS), which builds on Enhanced 9-1-1, technology to provide location information to users of a network. It explains how to deploy and configure LIS for use with or without Enhanced 9-1-1.

Lessons 
oEnhanced 9-1-1
oDeploying and Configuring Enhanced 9-1-1

Lab : Configuring the Lync Server 2010 Location Information Service for Enhanced 9-1-1 Calling
oExercise 1: Creating Emergency Routes and PSTN Usages
oExercise 2: Defining LIS Locations
oExercise 3: Experiencing LIS Features

After completing this module, students will be able to:
oExplain the function, features, components, and requirements of Enhanced 9-1-1
oDeploy and configure Enhanced 9-1-1

Module 15: Voice Resiliency Features of Lync Server 2010
This module describes the voice resiliency features of Lync Server 2010. It explains how voice resiliency is used to provide continuous Enterprise Voice service so that users can continue making and receiving calls, even if the central site or the WAN link from a branch to its central site becomes unavailable. It also explores multiple failure scenarios such as central site failover, branch site failover, and WAN failover.

Lessons 
oVoice Resiliency in Lync Server 2010
oFeatures Available During Various Outage Scenarios

Lab : Implementing Voice Resiliency in Lync Server 2010
oExercise 1: Configuring a Survivable Branch Server
oExercise 2: Testing and Verifying Branch Office Voice Resiliency with WAN Outage
oExercise 3: Testing and Verifying Branch Office Voice Resiliency with Pool Outage

After completing this module, students will be able to:
oExplain voice resiliency in Lync Server 2010
oExplain the features available during various outage scenarios