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Cisco SMARTnet and Licencing

Cisco SMARTnet Levels

SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover. Confusingly all SMARTnet contracts provides 24 x 7 access to the Cisco TAC, the NBD (Next Business Day) and 2 (hour) support level refer to the time after fault identification during which Cisco will ship replacement parts.

Historically SMARTnet was sold using a single category or level to cover a group of Cisco products, there were 18 categories with telephones and low end routers and switches being in category 1. This was called packaged SMARTnet.

Cisco changed this to provide a nearly one to one contract part number to individual device, which resulted in a large number of SMARTnet part numbers to provide for every level of cover.

This documents attempts to simplify this by listing each product by SMARTnet level, however our SMARTnet Calculator simplifies the choice and provides instant price comparisons

CON-SNT-PKG 8x5xNBD
CON-SNTP-PKG 24x7x4
CON-SNTE-PKG 8x5x4
CON-S2P-PKG 24x7x2
CON-OS-PKG 8x5xNBD
CON-OSE-PKG 8x5x4
CON-OSP-PKG 24x7x4
CON-PREM-PKG 24 x 7 x 2
CON-MYOSP 24x7x4
CON-MYOSE 8x5x4
CON-MYSNT 8x5xNBD
CON-MYOS 8x5xNBD
CON-MYSNTP 24x7x4
CON-MYSNTE 8x5x4
CON-SMBS 8x5xNBD
CON-SW
CON-OS 8x5xNBD
CON-OSE 8x5x4
CON-OSP 24x7x4
CON-PREM 24x7x2
Essential Software Support ESW
Essential SW+HW 8x5xNBD ECD
Essential SW+HW 8x5x4 ECE
Essential SW + HW 24x7x4 ECPM
Essential SW+HW 24x7x4 Onsite
IPS Services + HW 8x5xNBD CON-SU1
IPS Services + HW 8x5x4 CON-SU2
IPS Services + HW 24x7x4 CON-SU3
IPS Services + HW 24x7x2 CON-SU4
IPS Svcs+HW 8x5xNBD Onsite CON-SUO1
IPS Svcs+ HW 8x5x4 Onsite CON-SUO2
IPS Svcs+ HW 24x7x4 Onsite CON-SUO3
IPS Svcs+HW 24x7x2 Onsite CON-SUO4
CON-SAS
SW Application Support + Updates
CON-SNT 8x5xNBD
CON-SNTE 8x5x4
CON-SNTP 24x7x4
CON-S2P 24x7x2
CON-HW 8x5xNBD
3 Year 8 x 5 x NBD Small Business Pro Service
3 Year 24 x 7 x 4 Small Business Pro Service
TelePresence Essential Software Only
TelePresence Essential 8x5xNBD
TelePresence Essential 8x5x4
TelePresence Essential 24x7x4
TelePresence Essential 8x5xNBD With Engineer
TelePresence Essential 8x5x4 With Engineer
TelePresence Essential 24x7x4 With Engineer