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813-421-2951
Cisco SMARTnet and Licencing
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smartnet pricingOur simple online tool provides pricing for all of your SMARTnet options, including serial number lookup and estate pricing.

Cisco SMARTnet Levels

SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover. Confusingly all SMARTnet contracts provides 24 x 7 access to the Cisco TAC, the NBD (Next Business Day) and 2 (hour) support level refer to the time after fault identification during which Cisco will ship replacement parts.

Historically SMARTnet was sold using a single category or level to cover a group of Cisco products, there were 18 categories with telephones and low end routers and switches being in category 1. This was called packaged SMARTnet.

Cisco changed this to provide a nearly one to one contract part number to individual device, which resulted in a large number of SMARTnet part numbers to provide for every level of cover.

This documents attempts to simplify this by listing each product by SMARTnet level, however our SMARTnet Calculator simplifies the choice and provides instant price comparisons

CON-SW
CON-SW
Essential Software Support ESW
Essential Software Support ESW
Essential SW+HW 8x5xNBD ECD
Essential SW+HW 8x5xNBD ECD
Essential SW+HW 8x5x4 ECE
Essential SW+HW 8x5x4 ECE
Essential SW + HW 24x7x4 ECPM
Essential SW + HW 24x7x4 ECPM
Essential SW+HW 24x7x4 Onsite
Essential SW+HW 24x7x4 Onsite
IPS Svcs+HW 24x7x2 Onsite CON-SUO4
IPS Svcs+HW 24x7x2 Onsite CON-SUO4
SW Application Support + Updates
SW Application Support + Updates
CON-SNT 8x5xNBD
CON-SNT 8x5xNBD
3 Year 8 x 5 x NBD Small Business Pro Service
3 Year 8 x 5 x NBD Small Business Pro Service
3 Year 24 x 7 x 4 Small Business Pro Service
3 Year 24 x 7 x 4 Small Business Pro Service
Cisco Services for TelePresence Essential Software Only
Cisco Services for TelePresence Essential Software Only
Cisco Services for TelePresence Essential 8x5xNBD
Cisco Services for TelePresence Essential 8x5xNBD
Cisco Services for TelePresence Essential 8x5x4
Cisco Services for TelePresence Essential 8x5x4
Cisco Services for TelePresence Essential 24x7x4
Cisco Services for TelePresence Essential 24x7x4
Cisco Services for TelePresence Essential 8x5xNBD With Engineer
Cisco Services for TelePresence Essential 8x5xNBD With Engineer
Cisco Services for TelePresence Essential 8x5x4 With Engineer
Cisco Services for TelePresence Essential 8x5x4 With Engineer
Cisco Services for TelePresence Essential 24x7x4 With Engineer
Cisco Services for TelePresence Essential 24x7x4 With Engineer
SMARTNet Solution Support Onsite 24x7x4
SMARTNet Solution Support Onsite 24x7x4
SMARTNet Solution Support 24x7x4
SMARTNet Solution Support 24x7x4
SMARTNet Solution Support 8x5xNBD
SMARTNet Solution Support 8x5xNBD
SMARTNet Solution Support 8x5x4
SMARTNet Solution Support 8x5x4
SMARTNet Solution Support 24x7x2
SMARTNet Solution Support 24x7x2
SMARTNet Solution Support Onsite 8x5x4
SMARTNet Solution Support Onsite 8x5x4
SMARTNet Solution Support Onsite 24x7x2
SMARTNet Solution Support Onsite 24x7x2
SMARTNet Solution Support Onsite 8x5xNBD
SMARTNet Solution Support Onsite 8x5xNBD