CON-SW-C90024TU
Support Contract Cisco SMARTnet - Software Support and Updates - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, 24 x 7 access to TAC.
- One Hour Response Time
- 24 hours, 365 days
- No Hardware Replacement
- No Onsite Engineer
- Most equipment can be covered
CON-SNT-C90024TU
Support Contract Cisco SMARTnet - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced by Next Business Day - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
- One Hour Response Time
- Next Business Day NBD
- 8 hours a day, 5 days a week
- NBD Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-SNTE-C90024TU
Support Contract Cisco SMARTnet - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
- One Hour Response Time
- 8 hours a day, 5 days a week
- 4 Working Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-SNTP-C90024TU
Support Contract Cisco SMARTnet - No Engineer - Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 4 Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-S2P-C90024TU
Support Contract Cisco SMARTnet - No Engineer - Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 2 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 2 hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 2 Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
- SLA Not available at all locations
CON-OS-C90024TU
Support Contract Cisco SMARTnet - Engineer to install hardware - Fault reporting 8 Hours a day, 5 days a week - Software Support Major and Minor Updates - Hardware replaced by Next Business Day - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware installed by an Engineer on the next business day.
- One Hour Response Time
- Next Business Day NBD
- 8 hours a day, 5 days a week
- NBD Hardware Replacement
- NBD Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-OSE-C90024TU
Support Contract Cisco SMARTnet - Engineer to install hardware - Fault reporting 8 Hours a day, 5 days a week - Software Support Major and Minor Updates - Hardware replaced within 4 hours from fault diagnosis - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware and onsite Engineer within 4 working hours.
- One Hour Response Time
- 8 hours a day, 5 days a week
- 4 Working Hours Hardware Replacement
- 4 Working Hours Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-OSP-C90024TU
Support Contract Cisco SMARTnet - Engineer to install hardware - Fault reporting 24 Hours a day, 7 days a week - Software Support Major and Minor Updates - Hardware replaced within 4 hours from fault diagnosis - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware and onsite Engineer within 4 hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 4 Hours Hardware Replacement
- 4 Hours Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-PREM-C90024TU
Support Contract Cisco SMARTnet - Engineer to install hardware - Fault reporting 24 Hours a day, 7 days a week - Software Support Major and Minor Updates - Hardware replaced within 2 hours from fault diagnosis - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware installed by an Engineer within 2 hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 2 Hours Hardware Replacement
- 2 Hours Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
- SLA Not available at all locations
CON-SNC-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-SSC4P-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-SSC2P-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-SSSNT-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-5SNC-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-5OSP-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-5SNT-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-5SC4P-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-5SNTP-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-5SSNT-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-SSNCO-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-SSSNC-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-SSC4S-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-SSSNP-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-SSS2P-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-SSSNE-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-SNCO-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-5SSNP-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-SSCS-C90024TU
Support Contract Cisco Smart Net Total Care
- Cisco Smart Net Total Care
- One Hour Response Time
- Most equipment can be covered
CON-3SNC-C90024TU
Support Contract Cisco Smart Net Total Care 3 years Cover
- Cisco Smart Net Total Care
- One Hour Response Time
- 3 Years Cisco Smart Net
- Most equipment can be covered
CON-3OSP-C90024TU
Support Contract Cisco Smart Net Total Care 3 years Cover
- Cisco Smart Net Total Care
- One Hour Response Time
- 3 Years Cisco Smart Net
- Most equipment can be covered
CON-3SSNP-C90024TU
Support Contract Cisco Smart Net Total Care 3 years Cover
- Cisco Smart Net Total Care
- One Hour Response Time
- 3 Years Cisco Smart Net
- Most equipment can be covered
CON-3SC4P-C90024TU
Support Contract Cisco Smart Net Total Care 3 years Cover
- Cisco Smart Net Total Care
- One Hour Response Time
- 3 Years Cisco Smart Net
- Most equipment can be covered
CON-3SSNT-C90024TU
Support Contract Cisco Smart Net Total Care 3 years Cover
- Cisco Smart Net Total Care
- One Hour Response Time
- 3 Years Cisco Smart Net
- Most equipment can be covered
CON-3SNTP-C90024TU
Support Contract Cisco Smart Net Total Care 3 years Cover
- Cisco Smart Net Total Care
- One Hour Response Time
- 3 Years Cisco Smart Net
- Most equipment can be covered
CON-3SNT-C90024TU
Support Contract Cisco Smart Net Total Care 3 years Cover
- Cisco Smart Net Total Care
- One Hour Response Time
- 3 Years Cisco Smart Net
- Most equipment can be covered
CON-SMBS-C90024TU
Support Contract Cisco Smart Foundation - Software Bug Fix Updates - Business Hours Fault reporting - Hardware replaced Next Business Day - 24 x 7 access to Cisco Knowledge Base via Cisco Smart Foundation Portal
- Provides software bug fix updates, access to SMB TAC and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
- Next Business Day NBD
- 8 hours a day, 5 days a week
- NBD Hardware Replacement
- No Onsite Engineer
- Access to Cisco SMB TAC
- Most equipment can be covered
CON-3SW-C90024TU
Support Contract 3 Years Cisco SMARTnet - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, 24 x 7 access to TAC.
- One Hour Response Time
- 3 Years - 24 hours, 365 days
- No Hardware Replacement
- No Onsite Engineer
- Most equipment can be covered
CON-3SNTE-C90024TU
Support Contract 3 Years Cisco SMARTnet - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
- One Hour Response Time
- 3 Years 8 hours a day, 5 days a week
- 4 Working Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-3OS-C90024TU
Support Contract Cisco SMARTnet - Engineer to install hardware - Fault reporting 8 Hours a day, 5 days a week - Software Support Major and Minor Updates - Hardware replaced by Next Business Day - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware installed by an Engineer on the next business day.
- One Hour Response Time
- Next Business Day NBD
- 8 hours a day, 5 days a week
- NBD Hardware Replacement
- NBD Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-3OSE-C90024TU
Support Contract Cisco SMARTnet - Engineer to install hardware - Fault reporting 8 Hours a day, 5 days a week - Software Support Major and Minor Updates - Hardware replaced within 4 hours from fault diagnosis - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware and onsite Engineer within 4 working hours.
- One Hour Response Time
- 8 hours a day, 5 days a week
- 4 Working Hours Hardware Replacement
- 4 Working Hours Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered