SVC-CP-RIM-A-BSE

Software Support/10 Day Hardware

Juniper Partner

Juniper Support Europe

SVC-CP-RIM-A-BSE, Juniper JCare - JNPR CARE CP SUPT RIM-A-BSE BASE APPL

Juniper Support for SVC-CP-RIM-A-BSE
Juniper Care
Juniper Care

Alternative Juniper Support Solutions

SVC-COR-RIM-A-BSE

Annual Contract

  • Juniper JCare Software Support provides 24X7 access to Juniper technical support (TAC), software updates and upgrades, and access to Customer Support Center web services.
  • 24 hours a day, 7 days a week
  • No Hardware Replacement
  • Access to Juniper TAC
  • No Onsite Engineer
  • Most equipment can be covered
  • All JCare contracts are subject to availability

SVC-CP-RIM-A-BSE

Annual Contract

  • Juniper Care CorePlus provides 24X7 access to technical support (TAC), software release, online support, Junos Space Service Now, and hardware replacement or repaired parts within 10 business days after receipt of defective product.
  • 24 x 7 x 365 Software Support
  • 10 Day Hardware Replacement
  • Access to Juniper TAC
  • No Onsite Engineer
  • Most equipment can be covered
  • All JCare contracts are subject to availability

PAR-SUP-RIM-A-BSE

Annual Contract

  • Managed Juniper Support Basic
  • 24x7 access to Juniper technical support (JTAC), software updates and upgrades, and access to Customer Support Center (CSC)
  • 24 hours a day, 7 days a week
  • Access to e-learning courses
  • No Hardware Replacement
  • No Onsite Engineer
  • Most equipment can be covered
  • All JCare contracts are subject to availability

PAR-RTF-RIM-A-BSE

Annual Contract

  • Managed Juniper Support Return to Factory
  • 24x7 access to Juniper technical support (JTAC), software updates and upgrades, and access to Customer Support Center (CSC)
  • 24 hours a day, 7 days a week
  • Access to e-learning courses
  • Return to Factory (RTF) Hardware Replacement
  • No Onsite Engineer
  • Most equipment can be covered
  • All JCare contracts are subject to availability

PAR-AR5-RIM-A-BSE

Annual Contract

  • Managed Juniper Support Advance Replacement 5
  • 24x7 access to Juniper technical support (JTAC), software updates and upgrades, and access to Customer Support Center (CSC)
  • 24 hours a day, 7 days a week
  • Access to e-learning courses
  • Advance Replacement 5 Day (AR5) Hardware Replacement
  • No Onsite Engineer
  • Most equipment can be covered
  • All JCare contracts are subject to availability

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